Questions and answers
1375My Mac laptop was connected to the wired network but has now stopped working.
Some Mac computers have a built-in diagnostics feature that pops up when there is a loss of network connectivity. Unfortunately if you use this feature it resets your settings incorrectly for the use of the Sussex network. Instead of making a DHCP connection, the Mac tries to connect using a different method (PPoE).
To correct this you have to reconfigure the built-in Ethernet as follows
- Click Apple Select Systems Preferences >Internet and Network >Network
- Click Built-in Ethernet and Click Configure
- Select the PPPoE tab
- To turn off the PPoE setting ensure that Connect Using PPPoE is unticked.
- Select TCP/IP tab. Select Using DHCP from the drop-down menu.
Your Mac laptop should now connect to the Residential network in the normal way.
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