Our Service Catalogue is a list of services provided by IT Services to members of the University of Sussex and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
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Provides training for staff and students in making use of the facilities provided by IT Services, including Induction.
Members of the º£½ÇÉçÇø.
Scheduled courses bookable via the online system.
Enquiries can be made via email to
Normal working days: 0900-1700 Occasionally evenings and weekends
Normal working days 0900-1700.
The normal IT Services change control applies. Service subject to continual review.
Schools and Departments should:
Contact the IT Services Training Manager to discuss their IT skills training needs.
Data Network (#1); Windows Service (#4); Workstations for Open Access and Teaching (#32).
IT Training sessions are offered to staff and students to create awareness of facilities available at the University, enabling them to acquire skills and knowledge for effective use of IT within Professional Services, Teaching & Learning and Research. All new users are encouraged to attend an induction course covering basic IT Services facilities.
The schedule of IT Skills training courses is demand-led, by a waiting-list system and by specific requests from Schools and Departments. It is furthermore constrained by a fixed, annual training budget.
Bespoke training for supported software can be requested by staff, for individuals or for student/staff groups if no scheduled course is available, subject to specified minimum numbers.
Training materials are made available as appropriate.
Certificates of Attendance are issued, on request.
Training sessions are provided free-of-charge, although a non-attendance fee (in line with Staff Development Unit charges) applies if staff or students fail to attend/cancel their place with less than 24 hours’ notice. The quality of courses is monitored by senior IT Services staff and via feedback from attendees, and is subject to continual review.
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013